No Clear, No Charge: Our Diagnostic Approach to Drain Clearance Explained
Our 'No Clear, No Charge' policy means you only pay for a successful drain clearance, verified by our diagnostic CCTV survey. It's a commitment to transparency and results-based service.
The Principle: Payment for Verified Results
Our 'No Clear, No Charge' policy is a straightforward guarantee rooted in diagnostic integrity. It means if our engineers do not successfully clear your blocked drain, you do not pay for the clearance attempt. This policy shifts the focus from speculative work to a results-based, evidence-led service. It protects you from paying for ineffective methods and ensures our team is committed to achieving a definitive solution from the outset, guided by precise diagnosis rather than trial and error.
The Procedural Backbone: CCTV Survey Verification
The entire policy is enabled and validated by our use of high-resolution drain CCTV survey technology. The process is strictly procedural. First, we conduct an initial CCTV survey to diagnose the blockage's nature, location, and cause. Following any clearance work—whether jetting, rodding, or another targeted method—we perform a post-clearance CCTV survey. This second survey provides documented proof that the pipe's internal diameter is fully restored and flow is unobstructed. Only upon verification of this visual evidence do we consider the drain 'clear' and apply the charge. Without this clear before-and-after footage, no clearance fee is incurred.
This method eliminates ambiguity. You are not charged based on time spent or equipment used, but on the demonstrable outcome recorded by our cameras. The CCTV footage forms the contractual basis for the charge, providing you with an immutable record of the work's success. This procedural rigour defines our technical credibility and ensures complete transparency for the customer.
What This Policy Covers and Clarifies
It is important to understand the precise scope of 'No Clear, No Charge'. The policy applies specifically to the physical clearance of a blockage within an accessible drain pipe. The charge that is waived relates to the labour and equipment for the clearance attempt itself. There are two standard scenarios where a fee would still apply: the diagnostic site visit and survey fee, which covers the engineer's attendance and the crucial initial CCTV investigation; and if the CCTV survey reveals that the blockage cannot be cleared by standard means due to a collapsed pipe, severe structural damage, or an inaccessible location, requiring a different solution like excavation or relining. In such cases, the survey evidence is used to advise you on the necessary remedial work, with no obligation to proceed.
This framework ensures you pay for expert diagnosis and documented evidence, which has inherent value, and only pay for clearance when it is conclusively achieved. It aligns our objectives with yours: we succeed only when your drain is definitively cleared, with the proof to show for it. This model fosters trust and underscores our commitment to applying the correct, most effective solution the first time, based on diagnostic data.
Frequently asked questions
Does 'No Clear, No Charge' mean the visit is completely free if you don't clear the drain?
No. The 'No Clear, No Charge' guarantee waives the fee for the clearance attempt itself. A diagnostic site visit and CCTV survey fee typically still applies, as this covers the engineer's time, expertise, and the use of camera technology to investigate and document the problem. This initial survey provides the critical evidence that informs all subsequent actions and is a valuable service in its own right.
How do you prove the drain is actually clear?
Proof is provided via documented CCTV survey evidence. We conduct a post-clearance survey and show you the live footage or recorded video. This visual evidence confirms the pipe's internal diameter is fully open, with no remaining obstructions, and shows free-flowing water. This before-and-after footage is the definitive, technical proof that forms the basis of our results guarantee and your invoice.
What happens if the CCTV survey shows a collapsed pipe instead of a simple blockage?
If our diagnostic survey reveals a structural failure like a collapse, severe fracture, or root intrusion that cannot be cleared by standard methods, the 'No Clear, No Charge' policy for clearance still applies—you would not be charged for a clearance attempt. However, the survey has successfully diagnosed the true issue. We would then provide the CCTV evidence and a detailed report, advising on the required remedial solution, such as pipe relining or excavation. You would only incur charges for any agreed-upon remedial work.